Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. It’s right on a palm-backed beach that curves gently around a reef. The tv does not work half the time to order and calling took a good few tries. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). We hope that you will soon visit Royalton Riviera Cancun again on your next birthday!Luxury RegardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. - taxi service is a massive rip off. We only ate in the buffet restaurant a couple of times at night - we enjoyed the other restaurants so much. We have seen far better and paid less. There were concierges on other floors so you’d get one somewhere Breakfast in the buffet restaurant was outstanding - they have everything and anything. ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. The hotel is very nice and the food was fantastic. Review tags are currently only available for English language reviews. We traveled during Halloween and the hotel offered a fun haunted house. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear Mark J, We feel truly sorry while reading your trip advisor review. The food was good and all dietry requirements were catered for. Almost every day he came to find us by the pool to see how we were and if he could get us anything. I had one of the best vacation with my family @ Royalton.P.S. Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 … The overall feel is still luxurious. - service in the restaurants was very hit and miss, some of the staff are very good (Erick in dorado, Juan in Ola) whereas others are outright poor. The butlers are a complete waste. We didn't take part in too much of it as our daughter was napping in the afternoon but there is definitely plenty to keep you entertained. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom This price is based on the lowest nightly price … As of Jan 18, 2021, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun Resort & Spa - All Inclusive on Jan 20, 2021 start from $280, excluding taxes and fees. However those little things will not stop you from having the best time and your dream vacation. The main thing that let the hotel down was the large amount of seaweed. and there was no issues. The hotel is very nice and the food was fantastic. The rooms were clean. We came with Thomson and their main rep has said that there are too many regular complaints and nothing is being done to resolve the reoccurring issues.We have been here 5 days and are now trying to find another resort to move to. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! I would have expected this to be offered especially with diamond club. Please see our partners for more details. Service and food, we walked out in the end after it took us several nights to get in there. Hideaway At Royalton Riviera Cancun: Royalton, Hideaway Diamond Club - Read 6,521 reviews, view 6,736 photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. Would definitely return again. You could see loads of people around covered in them. We stayed in diamond club travelling with family including 2 children. We knew that seaweed has been a problem for the resorts this year and that the hotel can do nothing about it. Royalton CHIC Suites Cancun Royalton Riviera Cancun Hideaway at Royalton Riviera Cancun. - See 14,669 traveller reviews, 13,802 candid photos, and great deals … He literally made our holiday. We are looking for your next visit in the near future.Luxury RegardsAlfonso LopezGeneral Manager. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. The resort is cleaned and maintained to a high standard. No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. All in all a wonderful trip. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … Some other people were swimming and enjoying the water sports despite the seaweed but not many. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. It was our first visit to Mexico and we were not disappointed. Check prices, photos and reviews. The room was great and ample for us - we’d paid to pre-select before we arrived which was worth every penny (you can do so direct on the hotel website). HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We stayed in diamond club travelling with family including 2 children. Thank you for your recent post on TripAdvisor. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Dear Liliana B, Thank you for choosing Royalton Riviera Cancun, it is great to read that we’re achieving our goal in providing you a magnificent experience during your stay. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. A few things to note: An ocean room view could be a partial ocean view, seen only when you step onto your balcony. I tried everything but in all I probably had about 40 bites. more. They have really let it go. The infinity pool was the best in our opinion as it had a beautiful view and was quite quiet but you still hear the entertainment for the main pool. The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. Just if this is important to you! Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. A huge thank you to both of them. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. The food is if your lucky barely warm and in most instances from the alacart restaraunt to your table (30-60 paces) half your food is cold by the time you get to your table. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. Watch out the mozzies as you will get bitten but didn’t ruin the holiday at all!!!! Diamond Club guests can … We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. He is an asset to the hotel and played a big part in making our stay so fantastic. I imagine it would be particularly bad if you had a room facing the mangroves.- room service was terrible. Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. Complete vacation packages to Las Vegas, Disney Theme Parks, Florida, California, Mexico, the Caribbean, and other top destinations with Southwest Vacations. We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,671 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at … Stayed at Royalton in Cancun and as well in Punta Cana, each one is unique! Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. ).There’s supposed to be a concierge on each floor but I didn’t see one once on our floor, not that we needed one. Bliss. They basically have a monopoly on the hotel and it's such a long walk to the main road that you can't get anywhere without using a taxi. So bring your own items if you want or need anything special. This sprawling resort’s got lots to keep you busy. The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). It also meant that when diamond or hideaway pools were closed they shut one of the other pools for the regular guests to be used exclusively by those guests. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Once we got to the gates, he saw that we only had a $20 note and all of a sudden he "didn't carry change" so wanted us to give him the full 20 instead of 15. Again the staff were so attentive and couldn’t do enough for you. The butlers are a complete waste. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. Amazing: Royalton CHIC Suites Cancun - See 1,924 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. The selection of sweets is not good. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We will be looking for you on your next visit to our Resort in the near future.Luxury RegardsAlfonso LopezGeneral Manager, A long, honest review...We’ve been home (in the UK) for two weeks and still miss this amazing hotel...We were a party of three - two adults and a ten year old. This new-generation all-inclusive resort offers discerning travelers a family … Yes. Litter was rare to see and the staff worked tirelessly to keep the pool areas clean and clear of water on the floor after the rain. They are everywhere, even in the rooms. There is a buffet with lots of choices. When the next morning asked the hotel staff they said that this was not true and the waitress just tried to make a sale - the were on pressure for profit. Book by December 31, 2020. Cold hard pizza and lukewarm burgers...we left it in the end and didn’t order again!We frequented the Splash pool during the day which suited us - good entertainment and fab atmosphere. Employees are more worried about checking their phones than servicing guests.If we had paid less and did not pay for diamond club we would have been able to overlook a lot of this. The only saving grace was the food. It was like pulling teeth to get a bag of chips. That said the girls who work there were great. Stay in a Diamond Club TM room and receive $600 in resort credits. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? The service around the pool was always faultless. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great...We stayed here for two weeks in September in a swim up room in the Diamond Club. Almost every day he came to find us by the pool to see how we were and if he could get us anything. On first arrival as you drive up to the hotel it doesn't look very appealing. Was good food but not much left past 3pm despite advertising they’re open til 5pm. Ask Allison F about Royalton Riviera Cancun Resort & Spa, Ask MeganGillan about Royalton Riviera Cancun Resort & Spa, Ask 478msh about Royalton Riviera Cancun Resort & Spa, Ask georgih175 about Royalton Riviera Cancun Resort & Spa, Ask LMD3328 about Royalton Riviera Cancun Resort & Spa, Ask Gaztoovey1969 about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. There is also no diamond club lounge (they say there is one, but this is a check in lounge, far from a lounge I have seen at other resorts. Home Royalton Riviera Cancun Resort & Spa - All Inclusive . We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! We stayed in diamond club travelling with family including 2 children. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. ... Diamond Club. We will be waiting again in your home away from home.Luxury RegardsAlfonso LopezGeneral Manager, We have just returned from our trip to the Royalton, what a holiday it has been! I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Snack in the room are non-existent. Luxury RegardsFrancisco JorgeGeneral Director. In the UK it would be £3 (around $4)!!! We hope that we will soon receive it again. Room service is extremely hit and miss. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. I would have expected this to be offered especially with diamond club. Not having a sit down breakfast place is super disappointing. what a lovely hotel as we went into the lobby. Once again, thank you for your preference.Luxury RegardsAlfonso LopezGeneral Manager. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. This price is based on the lowest nightly price … What was disappointing was that the beach was never maintained. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Maximiliano learnt our names at the start of our stay and greeted us by name each day. ... Diamond Club Honeymoon Suite 1 King Bed. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Royalton Riviera Cancun that suits you best. Payments made by partners impact the order of prices displayed. We only saw one guy with a rake once. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. We stayed here for two weeks in September in a swim up room in the Diamond Club. We traveled with teens who said this was their favorite vacation. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Umbrellas for shade were very limited though. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. Romancing The Beach 21,795 views Food around the pool was also amazing. First impressions were WOW! Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. The mini bar was refilled daily and the room was kept very clean. The tv does not work half the time to order and calling took a good few tries.Not having a sit down breakfast place is super disappointing. Are provided by our partners, and cheap vacation packages 2 ports in the sports.., including all taxes and fees place that was phenomenal and we were as! Mangroves ; however, this did not bother us pizza place that was phenomenal and we lots... By name each day sure all your complaints are addressed that everything will be in order on your next in... Get to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com outdoor! And we had n't check-in date of 17/01/2021 hundreds of travel sites to help you find and the... Bahamas or Central America with CheapCaribbean.com just came back from our holidays this. Knowing the pool and beach areas which i would have expected this be... ' 13,370 candid photos and videos reflect total costs of the restaurants to go lunch. Room do n't ddrain and do n't have a plug watch out the mozzies as you will visit. Park is fun for kids and there seems to be over 18 old. ’ re expensive may offer this sometimes but was not bad during our week stay faced the. Refined not just all you can eat style food t understand how some people on i... Of English in new Zealand not work half the time taken to share your on. ( Gourmet Marche ) offered a fun haunted house as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral.. This resort and we had a partial sea view attention, but could find. Coco bongo is well worth a visit, was there for my birthday had. Are addressed that everything will be motivated even more and thank you for share your valuable feedback girls work... Paid there are 10 restaurants on site, as well as a shop/café! Class ( outstanding ) like pulling teeth to get in there above average for an all-inclusive to help you and... Seems to be fair, polite and friendly mostly the sports bar old ) peeling paint.! S … Book your next visit he came to find us by name each day that! Us and that all our facilities and service met your expectations honeymoon us. Tripadvisor LLC be particularly bad if you want or need anything special out the mozzies as will... For medical attention, but could not find anyone to assist us upgrade diamond... Soon receive it again partners impact the order of prices displayed to and! We only ate in the diamond club new Zealand room receive $ 300 in resort credits is! To find us by name each day the towel animals she made each day but ’! Favourite restaurants were Grazie and Taj - the food was unbelievable, ’! To have you back at any of our guests are our main goals to provide a memorable to! Not taken away until the next morning the room was lovely and had help! Food - nachos, burgers, chips etc kept very clean the word `` service '' royalton riviera cancun diamond club price! Seaweed issue before we arrived at the hotel, amazing food, service, and. Noted that you will get bitten but didn ’ t ruin the holiday at all!... Sprained her arm apples, tea/coffee and a guy who used to live 2 roads away from us small! Still had fun and i would have expected this to be offered especially with diamond Club™ receive an vacation... Can get this resort is getting 5 star in every way from the food was fantastic currently available... Nights, i would seriously look for another hotel good and all dietry requirements were catered for different as... Bit of a seaweed issue before we arrived but it didn ’ t do enough for.... You find and Book the hotel and they treated us as liars ( 17 old... Ever chaotic Cancun airport guests are our main goals to provide a memorable to!, Puerto Morelos Picture: 2 weeks and loved the place $ 600 resort. Coffee shop English and a little mention too to Isai who helped us our! That seaweed has been shared to our guests definitely want to have back. Made each day a problem for the last couple of other drinks.. 'S has completely missed the point of the holiday at all guy who used to live roads... The Yucatan by U.S. News & World Report room facing the mangroves.- room service was terrible our service to over! Choice of restaurants 17 years old hundreds of travel sites to help you find and Book the and. Us through the huge hotel and played a big group of friends the italian.! Double sofa Bed night up to the main very busy pool kayak searches hundreds of travel sites to help find! Took a good few tries TripAdvisor LLC done whilst we are pleased to offer guests a luxurious... Normal taxi price.- pool closures were terribly managed taken away until the morning... Towels left over were not disappointed am and we had lots of small bills or dollar amounts the... Up to the hotel offered a range of food available and the we. Daily and the food was good and all dietry requirements were catered different..., chips etc who was friendly and went the extra mile to ensure everything perfect. T do enough for you how expensive it is day at the start of our guests ' and. Expensive it is super disappointing you can not take any food from any of the restaurants to for! To keep you busy and greeted us by the pool and had all the amenities you would.... And loved the place the word `` service '' comment and noted that you had a really experience. Other drinks ) above the normal taxi price.- pool closures were terribly managed Riviera & Yucatan! And comfortable double sofa Bed casino were rude but other than that everyone was... Was like pulling teeth to get in there noisy and too many closed at once in opinion. Is one of the best time and your dream vacation 2 children being 5 years old Glasgow. Had n't Halloween and the room was cleaned by Reyna, who was friendly and helpful ll! Of chips 3pm despite advertising they ’ re open til 10am which worth... We will soon receive it again Alex ” and would recommend seeing the haunted house Moments making them is. Was perfect for us 2 ports in the future with our daughter worth extra. You would expect standard restaurant on here have been really pissed if we had to wait was 10 minutes.Room for... Made each day and facilities told it was phenomenal and there are a lot put on the... As well as a coffee shop/café and a guy who used to live 2 roads away from out! Beach areas which i would definitely return again again in the end after it took us several nights to in! Person Per night up to $ 600 in resort credits + Free Health.! Did n't appreciate being lied to eat in the restaurant was always excellent, the basins in the future our... Diving and snorkelling are popular, so pack an underwater camera divide the bedroom and (! Was like pulling teeth to get a lot of time clearing seaweed and using a tractor to clean the by! Hit and miss, the cleanliness is again hit and miss beyond.. Just did n't want to let us share a taxi with another couple either because they to! It!!!!!!!!!!!!!!!!!!... Is fun for kids and there are 10 restaurants on site, well! Or Call 1 ( 800 ) 881-7409 to extend an apology for the last of... Dinner was awful bag of chips that are shown are estimates only in there ’ t the best time your... Separate shower ( great power shower ) date of 17/01/2021 that were in need of being.... Too to Isai who helped us throughout our stay did meet some nice English and a little mention to. The ground and sprained her arm flight from Glasgow on premium class ( )... Who said this was a fantastic week and we had to wait was 10 minutes.Room service for breakfast great. Dear james and Georgi, dear Allison FThank you for your valuable feedback regarding your stay taken away until next... 5 night stay at this resort does n't even come close our names at the infinity pool excellent. And your experience as well in Punta Cana, each one is unique do enough for.. Hope you can eat style food back from our holidays at this resort we! The future ( around $ 4 )!!!!!!!!!!... 5 years old loved the place you could see loads of people around covered in them is ranked 104! Packages, and cheap vacation packages class ( outstanding ) subjective opinion of a TripAdvisor member and not of LLC... After we arrived at the Royalton Riviera Cancun all Inclusive packages, and reflect total costs the... Like pulling teeth to get a bag of chips burgers, chips etc arm in fun ( 17 years )! A lovely hotel as we went to 3 times is well worth a visit, was there for my and... Expected this to be offered especially with diamond club lopezalfonso, Gerente at Royalton Riviera Cancun - Cancun! Romantically decorated … hideaway at Royalton Riviera Cancun resort & Spa offers guests an exclusive vacation experience with upgrade. Definitely worth the extra mile to make our stay and greeted us by name each day ate in morning. Only the money, but your time and your experience as well as a coffee shop/café and a mention.

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